Regional Director of Employment Services – DE, MD & RI

Dover, DE

Full Time

Manager/Supervisor

Regional Director of Employment Services & Expansion

Location: Dover, Delaware
Position Type: Full-Time, In-Person Leadership Position
Reports To: Assistant Director of Programs & Operations
Regional Coverage: Delaware, Maryland, and Rhode Island
Compensation: 26.00-$27.00 per hour

Can You Lead People, Strengthen Programs, and Get Complicated Applications Across the Finish Line?

RISE Services LLC is growing—and we need a leader who can manage both the people delivering our services today and the applications that will allow us to serve more people tomorrow.

We are seeking a highly organized, hands-on Regional Director of Employment Services & Expansion to oversee our employment programs in Delaware, Maryland, and Rhode Island while also leading provider enrollment and expansion projects in additional states.

This is a unique role for someone who is equally comfortable:

Supervising employees and holding teams accountable
Building relationships with state agencies and referral partners
Monitoring service quality, documentation, and program performance
Reading complicated government instructions
Creating detailed application checklists
Researching requirements using official sources
Organizing large amounts of documentation
Following up persistently until an application is complete

This is not a position for someone who only wants to manage from behind a desk. It is also not simply an administrative application-coordinator position. We need a regional leader who can support employees, solve operational problems, represent RISE Services professionally, and take ownership of multi-state expansion projects.

Two Major Areas of Responsibility

The Regional Director’s time will be divided between:

1. Regional Employment Services Leadership

The Regional Director will oversee RISE Services’ employment programs in Delaware, Maryland, and Rhode Island.

Responsibilities include:

Directing daily employment-service operations across the assigned region
Supervising Employment Program Managers, Lead Employment Specialists, Employment Specialists, and other assigned employees
Establishing clear expectations for service delivery, communication, productivity, documentation, and professional conduct
Conducting individual supervision, team meetings, field observations, and performance follow-up
Monitoring caseloads, staffing capacity, service utilization, authorizations, and program outcomes
Reviewing documentation for accuracy, timeliness, quality, and billing readiness
Addressing late or incomplete documentation, performance concerns, staffing gaps, and service interruptions
Ensuring compliance with state vocational rehabilitation requirements, funding-source expectations, company policies, and CARF standards
Supporting recruitment, interviews, onboarding, training, and employee retention
Building relationships with vocational rehabilitation agencies, schools, employers, families, community organizations, and other referral partners
Conducting presentations and outreach to increase referrals and community awareness
Preparing accurate reports regarding staffing, referrals, services, documentation, compliance, and regional performance
Escalating serious employee, client, safety, ethical, or compliance concerns appropriately
Assisting with limited direct program coverage when necessary to protect service continuity

2. Provider Enrollment and Multi-State Expansion

The Regional Director will also coordinate government provider applications and expansion projects for RISE Services.

The initial focus will include Maryland, Delaware, Rhode Island, and Kentucky, with future opportunities involving additional states and programs.

Application and expansion responsibilities include:

Reading application instructions and determining exactly what is required
Researching current requirements using official state and federal government sources
Creating detailed application checklists, timelines, and responsibility assignments
Completing provider applications, enrollment forms, and online submissions
Coordinating Medicaid provider enrollment, Medicaid waiver, vocational rehabilitation, and other human-services applications
Gathering corporate, programmatic, financial, clinical, compliance, personnel, and operational documentation from the appropriate departments
Organizing application exhibits, policies, forms, attestations, and supporting evidence
Uploading documents to government portals and maintaining accurate submission records
Tracking submitted, pending, missing, rejected, and approved items
Monitoring deadlines and ensuring applications do not remain inactive without follow-up
Communicating professionally with government agencies and provider-enrollment representatives
Responding to requests for corrections, clarification, or additional documentation
Maintaining organized electronic files and a master expansion tracker
Verifying that the current version of each application, regulation, manual, and submission process is being used
Identifying questions that require executive, financial, legal, clinical, or compliance decisions
Obtaining answers from the appropriate leader rather than guessing or submitting unsupported information
Providing leadership with regular written updates concerning application status, barriers, deadlines, risks, and required decisions
Supporting startup planning after an application or provider enrollment is approved

Prior Medicaid enrollment experience is helpful, but it is not required. RISE Services can provide organizational and program information. We need someone who can analyze requirements, organize the process, ask intelligent questions, and persist until the project is completed correctly.

In-Person and Travel Requirements

Applicants should carefully review the following requirements before applying:

This position is based in the RISE Services office in Dover, Delaware.
This is not a fully remote position.
Initial orientation and training must be completed in person.
Training may require attendance at the Dover office and other designated RISE Services locations.
Regular travel within Delaware is required.
Travel to Maryland is required approximately once each month.
Travel to Rhode Island is required at least once each quarter.
Some travel will require overnight stays.
Additional travel may be required for agency meetings, program development, training, employee support, urgent operational matters, or expansion activities.
The selected candidate must be able to maintain a visible leadership presence with employees and partners across the assigned region.

Minimum Qualifications

Bachelor’s degree in human services, rehabilitation, social work, psychology, education, workforce development, business administration, healthcare administration, public administration, legal studies, or a related field preferred; substantial relevant experience may be considered
At least three years of relevant experience in human services, supported employment, vocational rehabilitation, disability services, healthcare administration, provider enrollment, licensing, credentialing, compliance, workforce development, or a related setting
Previous supervisory, team-lead, project-management, or program-management experience
Demonstrated ability to manage employees, complex projects, documentation, deadlines, and competing priorities
Exceptional attention to detail and follow-through
Strong research, writing, proofreading, and professional communication skills
Ability to read and apply complicated written instructions
Ability to distinguish between administrative questions and matters requiring compliance, clinical, financial, legal, or executive review
Ability to communicate professionally with government agencies and external partners
Proficiency with Microsoft Office and the ability to learn electronic records, government portals, and project-management systems
Ability to work independently without allowing projects to stall
Ability to provide clear status reports and escalate barriers promptly
Ability and willingness to complete required in-person training and recurring interstate travel
Valid driver’s license, acceptable driving record, and reliable transportation
Ability to satisfy all applicable background-check and employment-screening requirements

Preferred Qualifications

Experience with supported employment, job development, customized employment, Pre-Employment Transition Services, or vocational rehabilitation
Experience supervising employees across multiple offices, regions, or states
Experience working with state vocational rehabilitation agencies
Experience completing Medicaid, Medicaid waiver, licensing, credentialing, provider enrollment, government contracting, or human-services applications
Experience with policy development, regulatory research, or compliance documentation
Knowledge of CARF standards and quality-improvement practices
Experience developing referral relationships and representing an organization before external stakeholders
Experience launching, expanding, or stabilizing a human-services program
Paralegal-type research, document-management, or application-assembly skills

You May Be a Strong Fit If You Are Someone Who:

Can lead employees while also managing detailed projects
Enjoys turning complicated instructions into an organized action plan
Notices when a document, signature, attachment, or requirement is missing
Creates checklists and tracking systems without being asked
Follows up consistently and professionally
Does not allow applications to sit untouched for weeks
Knows when to research independently and when to ask for guidance
Never guesses when an application requires an official answer
Can manage multiple states without losing track of deadlines
Communicates problems early instead of waiting until a deadline is missed
Takes ownership of getting projects across the finish line
Is genuinely satisfied by checking the final box on a complicated application

About RISE Services LLC

RISE Services LLC provides individualized employment and community-based services designed to help people with disabilities achieve meaningful employment, greater independence, and full participation in their communities.

RISE Services LLC is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics. Reasonable accommodations are available to qualified applicants and employees in accordance with applicable law.

Apply at: www.risesgroup.com/careers

Applicants who cannot complete the required in-person training or recurring interstate travel should not apply.

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This is a part-time position expected to grow into full-time employment as the caseload and billable service hours increase. Are you willing to begin part-time with the understanding that full-time employment is dependent on program growth?*

This is not a remote position. It requires regular, scheduled attendance at our office, direct supervision of office-based staff, and travel to client, employer, and community locations. Are you able and willing to meet these requirements consistently?*

Approximately 50% of your weekly work hours must consist of direct, billable client services. The remaining 50% will include staff supervision, documentation review, meetings, referral development, and administrative responsibilities. Are you able and willing to meet this productivity requirement?*

This position requires scheduled travel to Maryland approximately once per month and to Rhode Island at least once per quarter. Travel may include occasional overnight stays and will be scheduled based on operational needs. Are you able and willing to fulfill this essential travel requirement, with or without reasonable accommodation?*

Initial training requires two consecutive business days at RISE Services’ corporate office in Fredericksburg, Virginia. RISE Services will coordinate and pay for approved business-travel expenses in accordance with company policy. Are you able and willing to attend this required in-person training?*

Do you possess a valid driver’s license, reliable personal vehicle, and automobile insurance that will allow you to travel throughout your assigned Delaware service area?*

Are you willing and able to transport clients in your personal vehicle when required, with mileage reimbursement provided in accordance with company policy?*

Briefly describe your experience with supported employment, vocational rehabilitation, job development, job coaching, disability services, or another closely related field. Include the populations you served and your direct responsibilities.*

Our corporate leadership team is based in Fredericksburg, Virginia. The person selected for this position must independently oversee day-to-day Delaware operations while maintaining regular communication with corporate leadership. Describe a position in which you worked with limited on-site supervision. How did you organize your responsibilities, communicate progress, and ensure that important tasks were completed?*

This position is expected to help expand RISE Services’ program by developing referral relationships, attending community meetings, following up with prospective clients, and building employer partnerships. Describe one specific example of how you helped grow a program, caseload, referral network, or community partnership. What actions did you personally take, and what was the result?*

This position supervises Employment Specialists and employment program managers and is responsible for ensuring that staff report to the office and other scheduled locations as required, maintain their assigned schedules, communicate absences, complete documentation, and meet productivity expectations. Describe your experience supervising staff and holding employees accountable for attendance, performance, or missed deadlines.*

Scenario: An Employment Specialist has repeatedly failed to report to the office as scheduled. The employee does not notify you in advance and explains afterward that they were working independently, but their calendar, documentation, and billable services do not support that explanation. What specific steps would you take?*

Human Check*

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