Director of Operations – Employment Services

RISE Services

RISE Services is seeking an experienced and motivated Interim Director of Operations – Employment Services to provide operational leadership across our employment and community-based service programs.

This is a leadership position for someone who thrives in fast-paced human services environments and can balance operational oversight, staffing coordination, compliance management, and strategic problem-solving while supporting individuals with disabilities in achieving meaningful community employment outcomes.

The Director of Operations plays a critical role in ensuring operational stability, staffing alignment, service quality, compliance oversight, and organizational growth across service regions.

About RISE Services

RISE Services is a growing human services organization specializing in:

• Individual Supported Employment

• Community-based services

• Housing support coordination

• Workforce development and stabilization services for individuals with disabilities

We are committed to high-quality, person-centered services while maintaining strong operational and compliance standards within highly regulated funding environments.

Position Summary

The Director of Operations – Employment Services is responsible for:

• Operational leadership and program oversight

• Staffing coordination and scheduling support

• Service utilization and workflow management

• Compliance and documentation oversight

• Systems governance and operational accountability

• Leadership support during staffing shortages or operational disruptions

• Oversight of employment and housing-related operational services

This role works closely with executive leadership to support program growth, operational consistency, and service stability.

This position includes approximately 10 billable/direct service hours weekly to maintain field awareness and provide strategic staffing support when necessary.

Key Responsibilities

• Oversee operational performance across employment service programs

• Monitor staffing coverage and scheduling efficiency

• Support service continuity during vacancies and staffing shortages

• Ensure compliance with documentation and service standards

• Monitor utilization, operational workflows, and KPIs

• Support operational systems including CaseWorthy and Monday.com

• Assist with hiring, onboarding, and leadership development

• Support housing-related operational coordination

• Lead workflow standardization and process improvement initiatives

• Collaborate with executive leadership on operational planning and expansion efforts

Qualifications

Preferred candidates will have:

• Leadership experience in human services, behavioral health, healthcare, employment services, or related fields

• Experience supervising teams and coordinating operations

• Strong organizational and problem-solving skills

• Experience managing staffing and operational workflows

• Knowledge of documentation compliance and regulated service environments

• Ability to manage competing priorities in fast-paced settings

• Strong communication and leadership skills

Preferred experience with:

• Medicaid-funded services

• Employment services

• Community-based programs

• Housing or supportive housing services

• Case management or EHR systems

• Operational tracking platforms

Scheduling & Availability Expectations

Candidates should be comfortable with:

• Occasional early morning or evening operational communication

• Periodic weekend availability for urgent operational matters

• Regional travel within service areas

• Responding to staffing or service coverage issues as needed

What We’re Looking For

We are looking for leaders who:

• Remain calm under pressure

• Can make operational decisions independently

• Support accountability while maintaining professionalism

• Value teamwork and operational consistency

• Can build systems and improve workflows

• Are adaptable and solution-focused

Position Details

• Full-Time

• Exempt Leadership Position

• Hybrid/Community-Based Role

• Regional Travel Required

• Competitive Salary Based on Experience

Why Join RISE Services?

At RISE Services, you will have the opportunity to:

• Help shape growing employment and community programs

• Support individuals in achieving meaningful employment outcomes

• Lead operational improvements and innovation

• Work within a collaborative leadership environment

• Make a direct impact on service quality and organizational growth

To Apply

Please submit:

• Resume

• Cover Letter (preferred)

• Professional references

Qualified candidates selected for advancement will participate in:

1. Initial virtual interview

2. In-person leadership interview

3. Operational writing assessment

RISE Services is an Equal Opportunity Employer.